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The Clean Water Co

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  • 1300 732 673
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  • Scale Protection
  • Water Filtration
  • Free Shipping
  • My account
  • 1300 732 673
  • 0 items$0.00
  • About Us
  • Warranty Policy
  • Terms & Conditions
  • Shipping Policy
  • Returns Policy
  • Water Filtration
  • Water Softening & Scale Protection
Whats In The Water You Drink

The Clean Water Co Returns Policy

We offer a 30 day money back guarantee returns policy provided the goods are in as new resalable condition. We realise there are times when you need to return a product you have purchased from The Clean Water Co and we want your returns experience to be easy.

Our 30-Day Money Back Guarantee covers the cost of the products themselves and excludes filters. The customer will incur other costs including outward freight and return freight/postage.

When Can Product Be Returned

The Australian Consumer Law (ACL) entitles you to a refund, replacement or a credit when an item purchased fails to meet one of the criteria below

  • it has a problem that would have stopped someone from buying it if they’d known about it
  • it is significantly different from the sample or description
  • it is substantially unfit for its common purpose and can’t easily be fixed within a reasonable time
  • it doesn’t do what you asked for and can’t easily be fixed within a reasonable time; or
  • it is unsafe.

Before You Return The Item
You need to speak with The Clean Water Co before you send the product back to us so that we can understand your concern and advise you of the delivery component in the price of the item.  We will also make sure you have the correct return address.

Returns Terms & Conditions

  • Proof of purchase is required for all returns.
  • Items returned after 30 days may not qualify for a refund or may incur an extra restocking fee.
  • Unless there was an error on our behalf, the customer is responsible for the cost of an item’s return. Due to the nature of freight costs, it may cost more to send an item back to us than the value of the items credit.
  • The product returned is unused, in the original undamaged packaging and in as new condition.
  • Please make your selections carefully and check your order before committing to buy.

Damaged Items On Delivery
If you receive a damaged shipment or product, please take a photo of the damage product at the door on the day of delivery and email the photos to info@thecleanwaterco.com.au including your invoice number and name. We will work with you to resolve the issue with the courier company.

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Whats in your Water

  • Australian Drinking Water Guidelines
  • UV disinfection
  • Water filter sequence
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  • Bore Water Supplies
  • Minerals in Water
  • What’s In Your Water

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Contact details

3/12 Hampton Road, Burleigh Heads QLD 4220

P: 1300 732 673

E: info@thecleanwaterco.com.au

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Copyright © 2021 · The Clean Water Co

Water Filter Twin Pack 2.5” x 10”

Choose Your Town Water Filter Pack

2.5” x 10” Twin Filter Pack 1

  • 1 micron Sediment filter
  • 5 micronLead & heavy metal carbon filter

2.5” x 10” Twin Filter Pack 2

  • 1 micron Sediment filter
  • 5 micronSilver impregnated bacteria static carbon filter

2.5” x 10” Twin Filter Pack 3

  • 1 micron Sediment filter
  • 5 micronChloramine carbon filter

2.5” x 10” Twin Filter Pack 4

  • 5 micronSilver impregnated bacteria static carbon filter
  • 5 micronLead & heavy metal carbon filter

2.5” x 10” Twin Filter Pack 5

  • 5 micronSilver impregnated bacteria static carbon filter
  • 5 micronChloramine carbon filter

2.5” x 10” Twin Filter Pack 6

  • 5 micronSilver impregnated bacteria static carbon filter
  • 5 micronChloramine carbon filter

Choose Your Tank Water Filter Pack

2.5” x 10” Twin Filter Pack 7

  • 1 micron Sediment filter
  • 5 micronSilver impregnated bacteria static carbon filter

2.5” x 10” Twin Filter Pack 8

  • 5 micronSilver impregnated bacteria static carbon filter
  • 5 micronLead & heavy metal carbon filter

Comprehensive installation instructions are supplied with whole house filter system.

Water Filter Triple Filter Pack

Town Water Filter Pack

4.5” x 20” Triple Filter Pack 1

  • 1 micron Sediment filter
  • 5 micron Silver impregnated carbon filter
  • 5 micron Chloramine removal filter

4.5” x 20” Triple Filter Pack 2

  • 1 micron Sediment filter
  • 5 micron Silver impregnated carbon filter
  • 5 micron Lead reduction filter

Tank Water Filter Pack

4.5” x 20” Triple Filter Pack 3

  • 5 micron Sediment filter
  • 1 micron Sediment filter
  • 5 micron Silver impregnated carbon filter 

4.5” x 20” Triple Filter Pack 4

  • 1 micron Sediment filter
  • 5 micron Silver impregnated carbon filter
  • 5 micron Tannin removal filter

Comprehensive assembly and installation instructions are supplied with whole house filter system.

Water Filter Twin Pack

Town Water Filter Pack

4.5” x 20” Twin Filter Pack 1

  • 1 micron Sediment filter
  • 5 micron Silver impregnated carbon filter

4.5” x 20” Twin Filter Pack 2

  • 1 micron Sediment filter
  • 5 micron Lead reduction carbon filter

4.5” x 20” Twin Filter Pack 3

  • 5 micron Silver impregnated carbon filter
  • 5 micron Chloramine carbon filter

4.5” x 20” Twin Filter Pack 4

  • 5 micron Silver impregnated carbon filter
  • 5 micron Lead reduction carbon filter

Choose Your Tank Water Filter Pack

4.5” x 20” Twin Filter Pack 5

  • 1 micron Sediment filter
  • 5 micron Silver impregnated carbon filter

4.5” x 20” Twin Filter Pack 6

  1. 1 micron Sediment filter
  2. 5 micron Tannin removal carbon filter

Comprehensive assembly and installation instructions are supplied with whole house filter system.

Product Filter | 4.5" x 20" Twin

TOWN WATER FILTER OPTIONS

4.5″ x 20″ TWIN FILTER PACK 1

STAGE 1 – 1 micron PLEATED sediment filter

STAGE 2 – 0.5 micron SILVER impregnated bacteriostatic carbon filter

 

4.5″ x 20″ TWIN FILTER PACK 2

STAGE 1 – 1 micron PLEATED sediment filter

STAGE 2 – 0.5 micron LEAD reduction filter

 

4.5″ x 20″ TWIN FILTER PACK 3

STAGE 1 – 5 micron SILVERr impregnated bacteriostatic carbon filter

STAGE 2 – 0.5 micron CHLORAMINE removal carbon filter

 

4.5″ x 20″ TWIN FILTER PACK 4

STAGE 1 – 5 micron SILVER impregnated bacteriostatic carbon filter

STAGE 2 – 0.5 micron LEAD reduction filter

 

TANK WATER FILTER OPTIONS

4.5″ x 20″ TWIN FILTER PACK 5

STAGE 1 – 1 micron PLEATED sediment filter

STAGE 2 – 0.5 micron SILVER impregnated bacteriostatic carbon filter

 

4.5″ x 20″ TWIN FILTER PACK 6

STAGE 1 – 1 micron PLEATED sediment filter

STAGE 2 – 0.5 micron TANNIN removal carbon filter

  • This field is for validation purposes and should be left unchanged.

Product Filter | 4.5" x 20" Triple

TOWN WATER FILTER OPTIONS

4.5″ x 20″ TRIPLE FILTER PACK 1

STAGE 1 – 1 micron PLEATED sediment filter

STAGE 2 – 5 micron SILVER impregnated bacteriostatic carbon filter

STAGE 3 – 0.5 micron CHLORAMINE removal carbon filter

4.5″ x 20″ TRIPLE FILTER PACK 2

STAGE 1 – 1 micron PLEATED sediment filter

STAGE 2 – 5 micron SILVER impregnated bacteriostatic carbon filter

STAGE 3 – 0.5 micron LEAD reduction filter

 

TANK WATER FILTER OPTIONS

4.5″ x 20″ TRIPLE FILTER PACK 3

STAGE 1 – 5 micron PLEATED sediment filter

STAGE 2 – 1 micron PLEATED sediment filter

STAGE 3 – 0.5 micron SILVER impregnated bacteriostatic carbon filter

4.5″ x 20″ TRIPLE FILTER PACK 4

STAGE 1 – 5 micron PLEATED sediment filter

STAGE 2 – 1 micron PLEATED sediment filter

STAGE 3 -0.5 micron TANNIN removal carbon filter

  • This field is for validation purposes and should be left unchanged.

Product Filter | 2.5' x 10" Twin

TOWN WATER FILTER OPTIONS

2.5” x 10” TWIN FILTER PACK 1

  • 1 micron Sediment filter
  • 5 micron Lead & heavy metal carbon filter

2.5” x 10” TWIN FILTER PACK 2

  • 1 micron Sediment filter
  • 5 micron Silver impregnated bacteria static carbon filter

2.5” x 10” TWIN FILTER PACK 3

  • 1 micron Sediment filter
  • 5 micron Chloramine carbon filter

2.5” x 10” TWIN FILTER PACK 4

  • 5 micron Silver impregnated bacteria static carbon filter
  • 5 micron Lead & heavy metal carbon filter

2.5” x 10” TWIN FILTER PACK 5

  • 5 micron Silver impregnated bacteria static carbon filter
  • 5 micron Chloramine carbon filter

2.5” x 10” TWIN FILTER PACK 6

  • 5 micron Silver impregnated bacteria static carbon filter
  • 5 micron Chloramine carbon filter

TANK WATER FILTER OPTIONS

2.5” x 10” TWIN FILTER PACK 7

  • 1 micron Sediment filter
  • 5 micron Silver impregnated bacteria static carbon filter

2.5” x 10” TWIN FILTER PACK 8

  • 5 micron Silver impregnated bacteria static carbon filter
  • 5 micron Lead & heavy metal carbon filter

  • This field is for validation purposes and should be left unchanged.

Commercial Enquiry

  • This field is for validation purposes and should be left unchanged.

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  • This field is for validation purposes and should be left unchanged.